Canvas orders are usually processed and shipped within 2-3 days of purchase. Custom orders will on average take 3-5 days. Tapestry and Wood products can take up to 7-14 days for processing. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us HERE.

If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve it asap. canvasrack@gmail.com

Please see all of our Shipping Info HERE.  

WHAT IS THE DIFFERENCE BETWEEN FRAMED CANVAS AND UNFRAMED CANVAS?

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our Order Status Page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing! There will be a minimum quantity that must be ordered. Please email canvasrack@gmail.com for more information. 

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email canvasrack@gmail.com and your email will be forwarded to the right person!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. and International orders are shipped via USPS and FedEx. 

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider PAYPAL.

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.

canvasrack@gmail.com - We respond within 12 hours!

HOW DO I WRAP MY UNFRAMED CANVAS PRINT AROUND A FRAME?

At your local Canvas shop! If you want to DIY, then the instructions are here: https://www.youtube.com/watch?v=_-P30xTG6EI